Can I get any type of jacket custom made? What details do I need to provide?

Yes, you can get literally any type of jacket custom made from us. You can share any picture or design for reference and write the description of your jacket in the Custom Order Form.

How to Pay

We accept payment via Paypal. paypal is the world best payment method.

None of the given sizes seems to fit me perfectly; can I have a custom fit?

Yes, of course. You can select “I want to order a custom size” from select a size drop down at the product page and place your order. You can leave your sizing details in the comment section on the check out page Or Once you’ve placed the order please send over your body measurements at [email protected]. Body measurements include Chest Size, Waist Size, Height, and Weight etc.

How long would it take for a jacket to be received at my place?

We usually ship orders within 7 business days. However, it can take up to 14 business days for your item to be shipped. We ship through Express deliveries including DHL, FedEx etc. After Shipping, it usually takes 3 business days for the items to be delivered to your doorstep.

Does Free Shipping applies to all countries?

Yes, Free Shipping applies to all countries where we ship. This includes all countries except from Russia, Brazil, Isreal and OFAC and Sanctioned Countries.

What should I do if my order hasn't been delivered yet?

Your estimated delivery date is in your Order Confirmation email – Please allow until this date for your order to arrive.

Some of our delivery timeframes have been temporarily changed – please double check your Order Confirmation email for your estimated delivery date.

You can always check your order status. To check this, all you need to do is go to the Track-order Page and Enter your Order Id & Email to check the actual state of your order.

Your tracking link will be able to provide up to date information on the status of your order.If your estimated delivery date has passed and you haven’t received your order, feel free to write us at [email protected]

What do I do if I receive a faulty item in my order?

We want to sort out any issues with faulty items straightaway.

As soon as you discover a fault, please contact our Customer Care team with:

  • The order number
  • The faulty item’s name and number
  • A description of the fault

We’ll get back to you within 24 hours and send you a replacement item as quickly as we can

Why was my payment declined? What should I do?

Your payment may have been declined due to any of the following reasons:

Incorrect billing address and phone number:

Make sure that the billing address listed in your account matches that associated with your payment method.

Credit card limit reached:

Check your credit card limit. You may have reached your daily or total credit card limit when we tried to charge your card. Try decreasing your daily spending limit or enter a new credit card with a higher credit limit.

Credit / Debit Card Number:

Make sure that the credit card or debit card number is correct and up-to-date.

Credit / Debit Card Expiration date:

Review the expiration date on your credit card or debit card. If your card expired, update your credit card or debit card information.

PayPal account out of funds:

Make sure funds are available in your PayPal account if Paypal is listed as your payment method.

Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Jackets Maker has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Can I make a change after I've placed my order?

Changes may be made after an order is submitted but within one business day. Our system is designed to fill orders and get them on their way as quickly as possible. As a result, we are unable to cancel or make any changes after one business day to an order once it has been placed.

Why should we prefer Jackets Maker ?

Jackets Maker has always vowed to be your style partner no matter wherever you are from. Our expert craftsmen are working day and night to provide the customers with quality products. Furthermore, we have a highly dedicated customer support team that works 24/5.

How do I subscribe to your newsletter?

In the footer of the homepage, there is a text box under “Sign up for our newsletter” where you can enter your email address. You will then receive an email notifying you that you are subscribed. Our subscribers are the first to receive sale alerts, new arrivals, and discount codes.

Is your customer service reliable?

Yes, our customer service is very reliable in terms of providing instant solutions to your shopping issues. We make sure your queries are answered on time by providing you the access to our customer support 24/5.

How do I stay updated with the latest news from Jackets Maker?

You may be updated with the latest news, sale alerts, new arrivals, and discount codes by subscribing to our Email Newsletter.

How to place an order on Jackets Maker?

  • First, select your size from Extra Small(XS) to Ten Extra Large (10XL) Or You can also select your custom size by clicking on “I want to order a custom size” from the size drop-down at the product page and mention your size in inches or centimeters.
  • Select your size fitting for men or women or unisex
  • Then, Select Outer Material and Inner Lining
  • Select your quantity
  • Click on Add to Cart
  • check your Cart Total according to your desired quantity
  • Click on Checkout
  • Apply coupon if available
  • Fill your bill details (Red asterisk (*)  button are important details to be filled)
  • Select your desired payment option (Paypal Or Credit Card)

Are there any promo codes or offers ?

Yes, Jackets Maker offers multiple offers and discount promos based upon seasons and other holidays. You can add the promo code while checking out and that percent amount will be subtracted from your total bill.

Can I get a discount if I order more than one jacket or costume?

Yes, we have the policy to offer a discount on the purchase of more than 2 products

Can I get a discount if I order in bulk?

Yes, We provide you a huge discount on the purchase of bulk products. You have to fill the below form:

I love a jacket, but I am unsure which size would fit me perfectly?

You can determine the correct size by visiting our size charts here. If you don’t know about your size or how to take measurements, you can see our sizing guide here. Still, if you have any problems regarding the size, no worries, you can mail us at  [email protected], and we will advise you accordingly.

Is your size guide in Centimeters or Inches ?

It’s available in both. Please visit our size guide page.

Can I have a custom fit size option?

Yes, of course. You can select “I want to order a custom size” from the size drop down at the product page and mention your size in inches or centimeters.

In case of late delivery what should I do?

It is not a big issue, your tracking number keeps you up to date about the information of your placed order. If it becomes late, contact us at [email protected]

Which Courier Service you used?

To facilitate our valued customers with convenient shipping, we amalgamate with trustworthy services that incorporate DHL, USPS, FedEx, TNT, SKY NET Worldwide Express, etc.

When will I get the tracking number?

You will receive the tracking number within 24 to 36 hours after your order has been dispatched from our warehouse.

Is free shipping for all countries?

Jackets Maker gives the facility of free shipping to all clients throughout the world. But according to the international law, we do not deliver our products to Israel and OFAC countries and the country which is having a war.

When will I receive my order?

Jackets Maker believes in timely delivery. Most of our items are delivered within 3 weeks after confirmation of the order as we have no pre-made stock, we make it for you after the order.Unfortunately, if there is any unexpected delay in the delivery, we ensure to reach out to our customers and inform them about it. For more information, you can see our delivery times from the below link:

I have placed the wrong address in the shipping address. What should I do?

It is fine, you can easily change your shipping address by emailing us at [email protected] with your order number and new shipping address, so that we can update your details on our system.

Can I track my order?

After placing an order on our website and clearing your dues, you will receive an order ID.

Through this computer-generated ID, you would be able to track your order at any time. You have to go to the Track-order Page and Enter your Order Id & Email to check the actual state of your order.

Is ordering at Jackets Maker online store secure?

At our online store, every information is protected for your privacy. Hence we use PayPal secured checkout that bears 128 bit Secure Socket Layer encryption.

Is my personal information kept private ?

Please be assured that we consider all of the information you share with us to be totally private and confidential. At no point will we share rent, or sell your personal information. Hence your personal information and the information related to your payment are solely used for the purpose of easing up the transactions to be done by the customer in the future. For further details, please read the Jackets Maker Privacy Policy.

How can be applied for Coupon Codes?

After placing the order, Click on the checkout Button, which will direct you to the checkout page. Apply “coupon option” on the page, write the code and click on the button; that total offer amount will be subtracted from your total bill.

How can I pay for my order?

Jacketsmaker offers a convenient mode of payment that is available worldwide. We accept all major forms of credit cards including Visa cards, Mastercards, American Express, etc as well as Paypal. However, we do not deal with checks and cash for the purchase of the product.

What currency will I be charged in ?

All Customers will be charged in USD.

Can I exchange my jacket once I have received it?

Yes, you can. The jacket must be returned in the original packaging, the state of the jacket should be good as new with an official tag. For further details Please See our Returns & Refunds Policy.

If the quality of my order is poor, can I return it back for a refund ?

Please fill the below return request form:

Your request will be reviewed by QC. department and get back to you ASAP.

Can I cancel my order?

You may cancel within one business day after the order submission because Our system is designed to fill orders and get them on their way as quickly as possible. Or the result Cancellation charges will be charged $45 and restocking fee and merchant processing fees will also be applied

Do I need to pay the courier for returning?

As we provide free shipping at our own cost, we are unable to pay for returning item(s).

Do I need an account to place an order?

No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time.

I can’t sign into my account?

If case you can’t login, you may contact our Customer Support at [email protected]

I’ve forgotten my password - what should I do?

On the Login page, click on the “Forgot password” link and we will email you instructions to reset your password.

How do I change details on my account?

Once you have signed up, you’ll be able to log into ‘Your Account’ anytime you want. This can be found on the top right and bottom of the page. This is where you go if you want to change your password, email address, delivery info and card details.

How can I access my purchase history?

Yes, Go to your account and click on Order History.

How do I change details on my account?

Once you have signed up, you’ll be able to log into ‘Your Account’ anytime you want. This can be found on the top right and bottom of the page. This is where you go if you want to change your password, email address, delivery info and card details.

What is the quality of Zip?

We use top quality YKK Branded zippers in all of our jackets.

Where do Jackets Maker buy all the unprocessed leather fabric?

We purchase all unprocessed leathers from best hide selling places around the world, which are side-effect free and safe for humans. After buying amazing quality Hides, our skillful craftsmen convert them into great quality leather attires. This way, you can indisputably rely on our untouchable class of products.

Can you wrap my order as a gift?

Gladly! You can request us to provide the finest gift wrapping service as well. You should email us at [email protected] to get further information regarding this service.

What is the difference between genuine leather and faux leather?

Genuine leather refers to the material which is produced from the skin of an animal. The leather fibers may be glued together to form a sheet of material that looks like real leather. Faux leather is the blend of wax chemically treated fabric base with dye or polyurethane for color and texture. It is man-made leather and the cost is inexpensive. It is similar to real leather, But it is not durable.

Do you have a minimum and maximum order policy?

No, we don’t believe in that. You can order jackets as much as you like. We pay our valued customers with sound quality outfits within date-time frames.

Are products new or pre-made?

We sell only new items that will be made by our expert craftsmen once we receive the order.

Can I get my jacket in any type of leather?

Absolutely Yes! It all starts with leather. Our core proposition is the best quality leather that ranges from Lambskin, Sheepskin, Goatskin, and Cow-hide.

Do you deal in fabrics other than leather ?

Yes, where our core strength is leather, we also make orders in other fabrics like cotton, polyester, satin, wool, and other fabrics.

Can I get different color variations for a jacket?

Absolutely. You can order for your favorite color instead of getting in the color shown on the website.

I want a custom order. Can you make it?

Yes, If you wish to design a product of your choice. You have to fill the form below and we will make your dream into reality.

Can I customize the jacket according to my needs?

Yes., You can mention your desired changes on the order note.

Can I return my customized item ?

We are unable to accept returns as customized pieces are created to your specification and taste.

How long will it take for the process of a custom order?

After we receive your order, it will take around 5 to 6 weeks excluding weekends to ship your custom order.

Where is Jacketsmaker Situated?

Jacketsmaker is an online store, ready to make any design of jackets, coats, leather aprons, leather chaps, patches, motorcycle jackets, pants and suits. You can also provide your dream jacket which is not available on our website, we will make it. All the products are made by our expert craftsmen. We also craft popular designer jackets worn by celebrities in movies. Our highly skilled and dedicated leather designers always keep their fine eyes to details and craft technically brilliant and comfortable leather jackets.It doesn’t really matter where you are from, you can always avail our quality products globally via the World Wide Web.

How can Jackets Maker be contacted if the buyer has any query or complexity?

Yes, you can easily contact us by sending your queries at [email protected] and we shall respond to your queries as soon as possible. We would love to hear from you.